V-Tech technical support service features include:
- 24 x 7 integrated support through the telephone, email and chat
- Service request management (the logging, prioritization, tracking, research, resolution or dispatch/escalation and follow-up of help desk cases)
- Escalations procedure management through voice, paging, and e-mail
We provide high quality support for ISPs, Web Hosts and technology companies serving consumer and SOHO market. The agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way. The agents providing support to this market are computer management and IT professionals with deep technical expertise and prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the clients.
Our support services allow clients to reduce their support cost by 50%. V-Tech team members are engineers with necessary technical certification, professional web developers and designers and experienced marketing executives who have gone through extensive training in soft skills required for customer support. We can provide you with shared representatives or support personnel dedicated full time to your products. We work with every client to ensure that our representatives match closely with the needs of our client companies.
V-Tech team:
- Provides 24x7 technical support for subscribers
- Reduces support costs by 50 to 70%
- Resolves up to 80% of user problems at first contact
- Ensures quick response times
- Transitions and deploys service in as little as one week
