|
|
|
|
V-Tech offers support for:
- All common operating systems such as Windows (95, 98, ME, XP, NT, Vista), Linux and Macintosh.
- Desktop related hardware (on the above operating system) such as printers, sound cards, video cards, accelerators, modems, CD / DVD drives, USB devices.
- Desktop related software such as Microsoft Office, Lotus SmartSuite, Microsoft Internet Explorer, Netscape Navigator, Outlook, Outlook Express, Netscape Communicator, Eudora, Opera, and more.
V-Tech covers issues related above software and hardware, such as:
- Connectivity Issues: Cover all issues regarding connectivity to internet
- Username/Password: We can lookup, reset, and advise customers on their username and/or passwords to company applications.
- E-mail Issues: Cover all common issues related to e-mail
- Navigation and Browsing: We will support all popular browsers and most navigation issues
- Applications Support: We support common business software such as Microsoft Office and Lotus SmartSuite. On request, we can tailor custom plans for support of other specific off-the-shelf or custom applications.
- Networking: Our support technicians are trained and experienced in supporting even some of the most complex networking issues. We handle all the common networking issues related to TCP / IP configuration, network adapter installation, wireless network assistance, proxy configuration, VPN and firewalls, among others.
- Installation/Configuration: Advice and instructions on the installation and configuration of new hardware/software.
- Updated Drivers: Recommendations on the most current drivers for the clients hardware.
- Operating System Issues: Fixing problems related to malfunctions of Microsoft Windows Operating Systems family components and software applications (remote diagnostics and configuring/fixing procedures only)
- Performance Issues: Performance optimization, recommendations on upgrades/updates, system failure, functional disorder of the basic components both hardware and software.
|
|
|
|
|
|
